Privacy Policy
Privacy Policy
Last updated: April 2026
Who We Are
LUMORNE is an online store specializing in lingerie and nightwear for women, operating at lumorne.com. When you shop with us, you trust us with your personal information. We take that seriously.
What Information We Collect
When you place an order or create an account, we collect information you provide directly — including your name, email address, shipping address, phone number, and payment details. We also collect information automatically when you browse our store, such as your IP address, browser type, pages visited, and time spent on the site.
How We Use Your Information
We use your information to process and fulfill your orders, send order confirmations and shipping updates, respond to your questions and support requests, improve our store and your shopping experience, and send you promotional emails if you have opted in to receive them.
How We Share Your Information
We do not sell your personal information. We share it only with trusted third parties necessary to run our store — including Shopify (our platform), payment processors, and shipping carriers. These parties are bound by strict confidentiality agreements and only use your data to perform their services.
Cookies
Our store uses cookies to keep track of your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of the store may not function properly as a result.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you at any time. To make a request, contact us at privacy@lumorne.com. If you are located in the European Union, you are also entitled to data portability and the right to lodge a complaint with your local data protection authority.
Data Retention
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, and resolve any disputes. You may request deletion of your account and associated data at any time.
Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. All transactions are encrypted using SSL technology.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised date at the top of this page will be updated. Continued use of our store after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy, reach us at: privacy@lumorne.com